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Support

Something not working right?

Tell us what happened and we will pick it up. If it is urgent and your workspace is live, say so in the message — that changes how we triage it.

Check the FAQ first

Billing, plan limits, marketplace connections and user management are covered there, and the answer is usually faster to read than to wait for.

Tell us what you expected

The single most useful thing in a support message is what you thought would happen next to it. It turns "the sync failed" into something we can reproduce.

Name the record

An order number, a SKU, a workspace name — anything that lets us open the same screen you are looking at. We cannot see your data until you point us at it.

Looking for an answer rather than a person? Read the FAQ.